Reporting a Daycare Injury in Plano: Who to Contact and What to Expect

It's critical to act quickly to protect your child and hold the daycare in Plano, Texas, responsible if they are hurt. Reporting the incident correctly can trigger investigations, protect other children, and support a potential legal claim. Bivona Law is here to guide Plano parents through who to contact and what to expect during this process. This page provides clear steps and insights to help you navigate a challenging situation with confidence. 

Who to Contact After a Daycare Injury in Plano 

When your child is injured at a daycare, reaching out to the right authorities and professionals is critical. Here’s who to contact: 

• Daycare Management: Notify the daycare director or supervisor immediately to request an incident report. Ask for details about the injury, including time, location, and staff actions. 

• Medical Professional: Take your child to a pediatrician, urgent care, or Children’s Medical Center Plano for evaluation, even if the injury seems minor. Document all diagnoses, treatments, and bills. 

• Texas Department of Family and Protective Services (DFPS): Report the injury to DFPS via the Texas Abuse Hotline at 1-800-252-5400 or online at txabusehotline.org. This step prompts a state investigation into safety violations or neglect. 

• Plano Police Department: For serious injuries, suspected abuse, or intentional harm, call 911 or the non-emergency line at 972-424-5678 to involve law enforcement in a criminal investigation. 

• Bivona Law: Contact our experienced daycare injury attorneys at (713) 360-7596 for a free consultation to explore your legal options and protect your child’s rights. 

Act quickly! Daycares may overwrite surveillance footage within days, and Texas has a two-year statute of limitations for parents to file injury claims. Early reporting preserves evidence and strengthens your case. 

What to Expect After Reporting a Daycare Injury 

Once you report a daycare injury in Plano, several processes may unfold. Here’s what to anticipate: 

• DFPS Investigation: After reporting to the Texas Abuse Hotline, DFPS typically launches an investigation within 24-48 hours for urgent cases (e.g., abuse, serious injury). An investigator visits the daycare, reviews records, interviews staff, and checks compliance with Texas minimum standards. 

• Texas Health and Human Services (HHS) Review: If licensing violations are suspected (e.g., poor staff ratios, unsafe equipment), HHS may conduct a separate investigation, inspect the facility and issue findings or citations. 

• Police Involvement: For suspected abuse or deliberate harm, Plano police document the incident, gather evidence, and may pursue criminal charges if the evidence supports it. 

• Daycare Response: The facility may provide an incident report, explain the event, or take corrective steps like staff training or repairs. Some may resist or deny fault, complicating your claim. 

• Investigation Outcomes: DFPS or HHS may issue a report publicly available via the Texas Child Care Licensing Portal, noting violations like inadequate supervision or safety lapses. Penalties range from fines to license revocation in severe cases. 

• Legal Process: If negligence caused the injury, Bivona Law can help file a claim. You may seek compensation for medical costs, pain and suffering, or emotional distress within two years of the incident. The process can take weeks to months, depending on severity and complexity. Expect updates from DFPS or HHS, but stay proactive by tracking the case online or following up. 

Steps to Take Before and After Reporting 

Your actions can strengthen the outcome. Consider these steps: 

• Document Everything: Take photos of injuries, save medical records, and note dates, times, and staff names. Keep emails, texts, or letters from the daycare. 

• Monitor Your Child: Watch for behavioral changes like fear, withdrawal, or aggression, which may signal trauma. Consult a therapist if needed. 

• Request Footage: Ask the daycare for surveillance video as soon as possible, as it may be erased or deleted. A lawyer can issue a preservation demand to secure it as well. 

• Check Licensing: Use the Texas Child Care Licensing Portal to review the daycare’s history of violations or complaints for patterns of neglect. 

• Stay in Touch: Follow up with DFPS, police, or HHS for updates. Note case numbers and investigator contacts for reference. 

Evidence is everything for these types of cases. Clear notes and timely reporting are critical for demonstrating negligence, protecting other children, and supporting a lawsuit if the daycare fails its duty of care. 

Why Legal Support Matters 

Navigating a daycare injury case can be overwhelming. Daycares may downplay incidents, and investigations may not fully address your child’s harm. Bivona Law offers: 

• Case Evaluation: We assess if negligence, such as poor supervision or unsafe conditions, caused the injury. 

• Evidence Gathering: We collect video, witness statements, and reports to support your claim.  

• Negotiation: We deal with insurance companies to seek fair compensation for medical bills, therapy, and pain. 

• Contingency Basis: No fees unless we win, easing your financial burden during this stressful time. 

With experience serving Plano and Texas, we fight for your family’s justice and recovery. 

Trust Bivona Law to Guide You 

A daycare injury in Plano can leave parents feeling helpless, but you have options. Reporting to DFPS, police, and a trusted attorney ensures accountability and safeguards your child. At Bivona Law, we listen, investigate, and advocate tirelessly to secure justice, covering medical costs, emotional harm, and more. Call us at (713) 360-7596 for a free, no-obligation consultation. Let us support your family today.